Section 5 Media LLC
Email
Support
One person reads this. Expect a reply within two business days, sooner if something is broken.
What to include
- Which app, and whether you are on iPhone, Android or the web
- What you were doing when it went wrong
- A screenshot, if you have one
Things that get priority
Anything to do with a missing photograph, a record that has disappeared, or trouble getting into your account. Those come first, ahead of everything else.
Your account
To export your archive or delete your account, use Settings inside any app, or delete it here on the web — sign in, take a copy, and delete. If you cannot sign in at all, write to us from the account’s email address.
Privacy
Questions about how we handle your records are answered in the privacy policy. If it does not answer yours, ask.